Terms of service

This website is operated by Lumière Keepsakes. Throughout the site, the terms “we”, “us” and “our” refer to Lumière Keepsakes. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

By using this site, you confirm that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

All products are custom-made based on the information and images provided by the customer.

We reserve the right to refuse or cancel any order at our discretion.

Customers are responsible for ensuring that all submitted details, including uploaded images and engraving text, are accurate.

We are not responsible for errors submitted by the customer.

Orders may be canceled within 2 hours of purchase. After this period, production may have begun and cancellations may not be possible.

Shipping and delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or external factors.

Due to the personalized nature of our products, all sales are final unless the item arrives damaged or defective.

Please refer to our Return & Refund Policy for more information.

All content on this website, including images, text, and designs, is the property of Lumière Keepsakes and may not be used without permission.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

Questions about the Terms of Service should be sent to:

info@lumierekeepsakes.com